FAQ

Questions, answered.

How accurate is the card scanner?

The scanner identifies cards from a catalog of 20,000+ Pokémon cards. When it's unsure it shows you the top candidates to pick from — it never silently logs the wrong card.

Do I have to scan every card?

No. Search the card catalog and add any exact printing manually without using a scan. Scanning is the fastest way to log physical cards, especially full-page captures of a binder sleeve.

Is Masterys only for completing master sets?

No. Masterys is a card scanner and collection app first. Track individual cards, values, duplicates, binders, wishlist cards, trade lists, and portfolio movement. Master-set goals are optional and use the same collection data.

Which languages can it read?

Masterys currently supports English-language cards on every plan. Japanese and Chinese support will return after reliable pricing coverage is ready.

What's the difference between the Free and Basic plans?

Free gets you 35 scans and 5 Masterys AI uses every 30 days, plus catalog search, manual card adds, collection tracking, and two master-set goals. Basic costs $10/month or $100/year (two months free) and raises the allowance to 300 scans and 100 AI uses every 30 days, with whole-page binder capture and unlimited goals. Max costs $25/month or $250/year (two months free) and includes 750 scans, 400 AI uses, and AI card grading.

What can Masterys AI help with?

Masterys AI can summarize your collection, surface duplicates, compare holdings, prioritize wishlist cards, and help plan a master set using the current collection and pricing data already in Masterys. It is available on every plan; only completed answers count toward the plan allowance.

How does the scan quota work?

Only successful card recognitions count. A scan that fails to identify a card — bad photo, declined language, network drop — doesn't burn a slot. Free includes 35 scans, Basic includes 300, and Max includes 750 in each 30-day allowance. The app shows when your allowance resets.

How does the AI grader work?

Take a photo of the front and a photo of the back. Masterys returns an instant 1–10 condition grade and a quick read on each side. It's a second opinion to help you decide which cards are worth submitting for real grading — not a replacement for it.

Can I cancel anytime?

Yes. Manage or cancel your plan from Profile or through Stripe's hosted Customer Portal. Your paid access follows the cancellation date Stripe shows you; afterward, your account returns to Free while your cards, binders, wishlist, scans, and master-set progress stay put.

What if my payment fails?

Stripe will retry the card automatically per its standard dunning policy. While retries are pending your Basic features pause and you see a banner with two clear options: update your card (opens the Stripe portal) or accept the downgrade to Free.

Where do I actually use the app?

Use the iPhone or Android app for camera scanning and collection work on the go. On the web, you can search the card catalog, review your collection and values, organize it, and manage your account. Desktop uses Search where the mobile app uses Scan.

Still wondering?

Browse our full feature breakdown or jump straight into the app to try it.